FREQUENTLY ASKED QUESTIONS (GENERAL)

Why should I buy St. Lawrence hardwood floors?
St. Lawrence Collections takes pride in offering quality hardwood flooring through its state of the art production process that ensures the finest milling on every board that it manufacturers. St. Lawrence Collections understands that a hardwood floor is made to last for generations and therefore we put quality control as a top priority throughout the entire production process so that the final purchaser can enjoy our floors for years to come. We also strive to put the final purchaser at ease by offering one of the industry’s longest finish warranties of 35 years! Our products also have sun-shield (non-yellowing) protection. At St. Lawrence Collections we make every effort to make a long lasting floor. We believe that a hardwood floor stands for permanence and that our floors should be enjoyed by many generations.

Should I expect color variations in my floor?
Yes - wood is a product of nature; therefore, you will see variations from board to board in all categories. No two boards are ever the same.  As well, prolonged or repeated exposure to bright light will change the color of wood, even if surfaces are coated with one of the most yellowing-resistant finishes on the market. Such color changes are a natural phenomenon.

I moved my area rug and my wood is lighter where my area rug was. What happened?
Wood goes through a natural aging process called patina. Bright sunlight can also accelerate this condition. It is recommended from time to time to moving area rugs or other items that may cause this effect.

When I walk across my hardwood floor, I hear popping sounds. Why?
There are a number of reasons for this condition. Usually it is caused by uneven sub-floors (see manufacturer's instructions for sub-floor tolerances). 

Should I use unfinished or prefinished hardwood?
It is actually a personal preference. They both have advantages. For example, if you want to match the existing woodwork, you may wish to go with unfinished so it can be stained to blend woodwork. However, prefinished is already finished with some great benefits: longer finish warranties, uniform stain application, and a cleaner home environment.

ALSO SEE:

FAQ's Installation
FAQ's Maintenance