WARRANTY INFORMATION
St. Lawrence Collections offers one of the industries longest wear warranties on its finish. It has a lifetime structural warranty, 35 year wear-through warranty on the finish, and sun-shield protection (non-yellowing).
Lifetime Structural Warranty:
For as long as the original purchaser owns and resides in the premises where St. Lawrence Collections products are installed, the flooring manufacturer St. Lawrence Collections Ltd. warrants all grades (except the Rustic grade and substandard boards sold in clearance sales) of prefinished natural, colored or stained boards against any structual defects. The warranty does not cover damage used during shipping, storage or installation, or for any other reason. The warranty applies only to defective products exceeding 5% of the total quantity purchased by the customer (excluding losses resulting from cutting boards during installation). A 5% margin for error is an accepted industry standard.
35 YEAR WEAR WARRANTY ON THE URETHANE FINISH
The flooring manufacturer, St. Lawrence Collections Ltd. guarantees the original purchaser that the finish, namely the total thickness of urethane applied to its products will withstand total wear and flaking of the surface in the course of normal household use for a period of 35 years following the date of purchase. The finish is also designed to resist friction caused by footsteps over many years without showing traces of significant wear, at the condition that no abrasive substances (salt, sand, glass or other) were present on the surface and the floor was maintained regularly according to the manufacturer’s instructions. See the section on Care and Maintenance guidelines.
WARNING
Animal claws, high-heeled shoes or anything pointed, sharp or heavy objects, as well as anything falling on the floor, can mar or damage the wood surface and finish.
Obligations of St. Lawrence Collections:
Under the terms of the present warranty, the responsibility of St. Lawrence Collections Ltd. is limited to any of the following options, at the discretion of the company and excluding any other form of compensation:
1) To supply the material to replace the defective boards;
2) To resurface the flooring in the room where the urethane is completely worn through
3) To compensate for damages equivalent to the purchase cost of the defective boards
In the case of a claim, the claimant shall be liable to the prior payment to St. Lawrence Collections of a franchise equivalent to 1/300 of costs incurred by St. Lawrence Collections to provide the corrective measures stipulated above. The said franchise shall be calculated by multiplying the number of months that have passed from the date of purchase of the product by the claimant to the date of the claim.
Exclusions:
St. Lawrence disclaims all responsibility under the terms of the warranty and will pay no compensation:
1) For damage other than that listed previously in the “Obligations of St. Lawrence” section, including, without limitation, loss of use of space, moving costs, hotel expenses, loss of time or goods;
2) When the product is installed in a basement, on a concrete floor, or in a room equipped with radiant heating;
3) If no manufacturing defect has affected the product;
4) If the defects affecting the product result from inadequate storage or transportation, poor preparation of the surface to be covered or installation failing to comply with the manufacturer’s recommendations;
5) If the products have been used or installed for purposes other than residential use. It is understood, without limitation, that rooms used for private home day care shall not be considered as being used for residential purposes;
6) In the absence of sufficient proof that maintenance instructions recommended by St. Lawrence Collections have been followed;
7) When damage has been caused in whole or in part by improper use, abrasive substances (salt, sand, glass or other), fallen and scraping objects, the movement of furniture with or without casters, pets, high-heeled shoes, repeated striking or scratching of objects or any use other than normal residential use;
8) If damage has been caused in whole or in part by a change in the humidity of the wood caused by a flood, excessive heating or lack thereof;
9) For repairs carried out without the prior written consent of St. Lawrence Collections Ltd.;
10) For the replacement of boards that were defective prior to installation;
11) For any product discoloration;
12) For scratches, dents or marks made by daily use and/or installation
13) For any alteration to the product other than premature loss of shine and total wear of the finish;
14) Reduction in the gloss level;
15) For shipping or transportation costs;
16) In the absence of proof provided by the customer of the date of purchase of the St. Lawrence Collections product;
17) When not installed over a minimum 5/8 A.P.A. approved, C.S.P./D.F.P.-C.O. F.I. Stamped Plywood, minimum 23/32 O.S.B. Underlay Grade PS2-92 rated or 5/8 tongue and groove boards.
18) Use of particle board as a sub-floor
St. Lawrence wood products are made from natural material. It is normal that 5% of the quantity of wood purchased not be used, as it is normal for the wood to change color when exposed to sunlight. Discoloration may also occur in areas where the flooring is covered by carpets, rugs or any other objects placed in the same location for long periods of time.
Applicable Laws:
The present warranty is governed by the laws of the province of Ontario excepting the rules governing conflict of the laws and any other law.
Claim Procedures:
For the duration of the warranty and prior to any alteration of the flooring, the purchaser must file a complaint, accompanied by a copy of the purchase invoice, with the retailer from whom the flooring was purchased. In the event of failure to reach an agreement with the retailer, please send a copy of the aforementioned documents within the same day. Your dealer will arrange for an authorized St. Lawrence Collections representative to come and inspect your floor. St. Lawrence Collections reserves the right to inspect and remove samples to determine the exact cause of complaint to cover the warranty
